Shaping a Vision Ltd
Helping Organisations Make Lasting Change
CRM Consulting
Salesforce.com certified development.
If you are looking for one off assistance, straight forward help to effectively implement your initial design or
need full project life cycle management, we provide the expertise to maximise your return on investment.
Customer Loyalty Programmes
Customers talk, what are they saying about you?
We help organisations by using Net Promoter® Score, a simple but highly effective metric. The output of a
Net Promoter Score project is a clear measure of your organisation's performance as seen through your customers eyes.
Salesforce Effectiveness
How much of your sales resource time is adding value to your customers?
Increase sales and profits by increasing the time your sales team are working
at or with your customers and not in the office doing non value added activities.
Business Process Change
Need to reduce costs or increase revenues?
Change should not be done for the sake of change - it's a strategy to accomplish some overall goal.
If you're thinking you need to change, you probably do!
Training Services
Tailor-made for groups or individuals.
Off the shelf or bespoke requirements, with over 20 years of experience we can help with your
training needs. No project is too large or too small!
Employee Engagement
When your employees are engaged, your business will prosper.
Engaged employees freely and willingly give discretionary effort, not as an ‘add on’, but as an
integral part of their daily activity at work. How engaged are yours?
Welcome
Shaping a Vision is all about helping with your business change requirements. Specialising in salesforce effectiveness, business process improvement, customer loyalty and people development, we work with you to identify your objectives and provide consultancy resource, expertise and experience to help you succeed.
Salesforce.com Certified
Working with salesforce.com implementations for over 10 years we are setting the standard for on-demand CRM consultancy. We listen to our clients and translate their ideas, functionalities into the kind of simple-to-use, indispensable CRM they have always desired. Contact us today for more detaills
Customer Loyalty
Your customers form opinions about your organisation as they interact with your products and services, through key touch points such as service and support. If your organisation is waiting for clients to complain, rather than soliciting their positive or negative opinion, you may not get the feedback until it is too late!